Payment & Shipping

Payment

All prices are given in USD. Payments can be made only in USD with Visa, Mastercard, Paypal, Google Pay, Apple Pay, and others. 

Free tea samples and complementary voucher

On orders of tea above $50 (excluding shipping): we will send you free tea samples, personally selected by our tea specialists based on your interests and order history

On orders of tea above $100 (excluding shipping): to reward the particularly enthusiastic among our customers, we will also throw in a $10 voucher for your next purchase.

Shipment

Within the contiguous USA all orders at or above $100 have the option of free economy shipping.

For the rest of the world shipping costs are calculated at checkout based on weight and destination.

All orders are shipped via USPS within three (3) business days after receipt of payment.

The tea is packed in sealed bags. Fragile teaware is wrapped in protective material. For delivery outside of the US all customs, duties, and local taxes are the responsibility of the recipient.

Guarantee

If you are not completely satisfied with one of our products we will exchange it during the 15 days following the purchase order. We will assume all transport costs for the return of teaware that is faulty or damaged in transit. In all other cases the client will pay all shipping fees required to return items to our warehouse in Denver, Colorado USA.

For all questions on the subject please do not hesitate to contact us.